Policies & governance

Personal data is retained only as long as necessary for the stated purpose: inquiry correspondence for up to twenty-four months; contractual records for the duration required by French commercial and tax law; security logs for no longer than twelve months unless an incident requires extended retention.

We do not sell personal data. We do not rent it. We share it only with processors who assist us in delivering our work — for example secure hosting providers operating within the European Economic Area — under written data-processing agreements that bind them to equivalent standards.

You hold the rights of access, rectification, erasure, restriction, portability, and objection, as well as the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL). To exercise these rights, write to [email protected]. We will respond within one month.

Where international transfers become necessary, we rely on adequacy decisions or standard contractual clauses approved by the European Commission, and we document each transfer with the same care we bring to our integration maps.

Client responsibilities. You will provide timely access to systems, credentials (via secure channels), documentation, and decision-makers. Delays in access or feedback extend turnaround estimates by an equivalent period. We are not liable for defects caused by incomplete or inaccurate information supplied on your side.

Confidentiality. Each party will protect the other’s confidential information with reasonable care and will not disclose it except as required by law or to personnel and processors who need it to perform the engagement under equivalent obligations.

Warranties. We warrant that services will be performed with professional diligence. For a period of thirty days after delivery of a milestone, we will correct material defects attributable to our work at no additional charge, provided you notify us promptly and have not altered the deliverables. Beyond this window, support is available under the maintenance retainer or as separately quoted.

Limitation of liability. To the fullest extent permitted by law, our aggregate liability arising from an engagement shall not exceed the total fees paid for that engagement. Neither party is liable for indirect or consequential losses. Nothing in these terms excludes liability for fraud or wilful misconduct.

Governing law. These terms are governed by the laws of France. Disputes shall first be attempted in good faith negotiation; failing that, they fall within the jurisdiction of the competent courts of Versailles.

Third-party resources. Google Fonts may be requested from Google’s content delivery network to typeset the page; the embedded location map on our contact page is provided by Google Maps. When your browser fetches these resources, Google may set or read technical cookies according to its own policies. We do not control those cookies and do not use them for advertising.

Managing cookies. You may clear stored preferences at any time through your browser’s settings. Removing the cookie_accepted entry will cause our consent notice to reappear on your next visit. You may also block third-party cookies entirely; the site remains readable, though the embedded map may degrade.

Changes to this policy. If our use of cookies changes materially, we will revise this booklet and update the revision date on the masthead. Questions may be directed to [email protected].

Maintenance retainers. Monthly retainers may be cancelled at any time before the next billing cycle; the current cycle remains fully payable. Unused prepaid cycles beyond thirty days are refundable pro rata, less any work already performed in those cycles.

How to request a refund. Write to [email protected] from the address associated with your engagement, include your reference or invoice number, and describe the request. We acknowledge every refund request within two business days and resolve approved refunds within fourteen business days to the original payment method.

Statutory rights. Nothing in this policy limits your rights under applicable consumer protection law where such law applies. Business clients retain whatever rights the governing statement of work and French law provide.